Why use Power Virtual Agents as part of Microsoft Power Platform

Respond rapidly to customer and employee needs—at scale—with intelligent conversational bots. Accelerate and simplify bot building with Copilot in Power Virtual Agents, now in preview.

Build powerful, no-code chatbots; Easily build chatbots that engage conversationally with your customers and employees. No coding or AI expertise is necessary.

Increase customer engagement; Deploy intelligent chatbots that use advanced, natural language processing to provide personalized attention to customer and employee needs—at scale.

Improve productivity; Free up employees’ time by integrating chatbots into the products and services you use every day. Automate FAQs for HR or service desk operations, then deploy them to various channels, including Microsoft Teams.

Build bots quickly and easily; Make, test, and publish powerful bots faster using AI within a low-code graphical interface, now with GPT support for design and responses.

Deploy across channels and languages; Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.

Scale securely with centralized management; Deploy bots securely using central administration, built-in security roles, and simple management across environments to maintain compliance and governance.

Improve your bots over time; Automatically track critical KPIs and identify future bot topics, plus let self-learning AI with natural language processing continuously improve your bots.