The ROI of ERP Maximising business value with Dynamics 365 In 2024, Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ study to examine the potential return on investment (ROI) enterprises may realise by deploying Microsoft Dynamics 365, an enterprise resource planning (ERP) solution. These are the results of that study.*

A closer look at total present value of benefits

Increased productivity and profitability

“Finance and Supply Chain Management now can make tangible decisions that are datadriven based on the tools and feedback that Dynamics 365… provided.”

– Senior director of IT, healthcare/life sciences value as a result of greater agility, visibility and enhanced decision-makin

Some benefits are immeasurable

Enhanced employee experience

Dynamics 365 offers greater stability and better performance than legacy solutions and lessens the amount of mundane and tedious work required.

“[The legacy solution] had been very heavily customised to the point that it wasn’t upgradable. These other systems we were using were non-scalable [and] not really able to grow and do any of these other tasks.”– Head of delivery and innovation, agriculture

Improved cybersecurity posture

Fewer on-premises systems and the shift of management and maintenance duties to Microsoft decrease the amount and severity of cybersecurity vulnerabilities.

“Being on old software at any level in the stack is a greater cybersecurity risk because we can’t just get good virus protection, patch maintenance and those sorts of things for old operating systems.”

– Vice president of IT, manufacturing/constructio

Reduced infrastructure and complexity 

“We did a high-level review and we’re looking at a half a million dollars plus in hardware and software on the server side, as well as extending our co-location contract….

When we bundled that all together and compared it to the licensing [for Dynamics 365], there was a good amount of savings or  cost avoidance we would incur by going to the cloud versus staying on-prem.”

– Vice president, energ

Deploy a global ERP solution in any industry

Multi-national organisations must monitor country-specific compliance and tax guidelines. A global ERP solution helps meet these needs with ease. Industries using Dynamics 365 now

• Manufacturing
• Retailers
• Professional services
• Consumer goods
• Banking and capital markets
• Government
• Non-profit organisation
• Energy
• Health provider
• Automotive
• Travel and transportation
• Education
• Insurance
• Pharmaceuticals
• Media and entertainment
• Forestry and fishing
• Agriculture
• Telecommunications

Agility fosters profitability and competitive advantage Dynamics 365 streamlines your everyday financials and operations. Collaborate effectively, optimise business tasks and drive growth. Cloud ERP systems are flexible, giving you access to your information from anywhere, boosting productivity and keeping teams connected throughout the globe

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